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Production and Safety

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What are your extra long hot water bottles made of?

Our hot water bottles are made of natural rubber and high quality raw materials, put through rigorous leak proof testing. They have specially designed ribbed grooves on the inside to add further protection, plus a plastic screw top to seal the top. Our faux fur cover is super soft. We do sell hand knitted covers in a variety of wools and acrylics. [/vc_column_text][vc_column_text]

Should I fill my extra long hot water bottle with boiling kettle water?

Do not use kettle water as this increases the risk of burns or scalds. Wait until the boiled water has cooled to an acceptable temperature before filling the extra long hot water bottle to an approximate two thirds capacity.

How long does the extra long hot water bottle last for?

Depends on excess of use. We recommend changing after two years.

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What safety standards are in place?

All of our extra long hot water bottles are produced to strict British safety standards. Look for the BS 1970:2012 marking on the top of your hot water bottle. 

Can my cover be washed?

Absolutely. That’s why we are the only sellers to include a spare extra long hot water bottle cover: use one, wash the other.

Do I need a cover?

We would not recommend using the extra long hot water bottle without a cover.[/vc_column_text][vc_column_text]

Is there a guarantee?

Yes, against production or manufacturing faults, but not for natural wear or misuse.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]

Payment Information

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What Payment Methods Are Accepted?

We accept PayPal. Credit cards can be used via Stripe.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Is Buying On-Line Safe?

Yes, our site has an SSL certificate installed and is HTTPS compliant.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1601489322503{margin-bottom: 50px !important;}”]

Shipping and Postage

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How do I place an Order?

Add item to cart.[/vc_column_text][vc_column_text]

When will I receive my extra long hot water bottle?

All bottles are shipped out within 24 hours of payment received.[/vc_column_text][vc_column_text]

How much does postage cost?

Postage within the UK is FREE when sent out as standard second class. If you require first class, tracking or other options then additional fees will apply at checkout.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do you ship to Europe or the Rest of the World?

Yes, please contact us for further information or shipping costs.[/vc_column_text][vc_column_text]

Can I return my extra long hot water bottle?

Yes, there is a 14 day returns policy if you are unhappy with your purchase. You can contact us here.[/vc_column_text][vc_column_text]

How Can I Return a Product?

Contact us first with the reason or issue and we will try to resolve your problem as quickly as possible.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]